Returns & Refunds
Return, Refund & Exchange Policy
Welcome to Supreme Swift! We are dedicated to providing high-quality products and an exceptional shopping experience. Your satisfaction is our priority, and we understand there may be times when you need to return or exchange a product. Please read our Return, Refund & Exchange Policy carefully to understand our practices regarding returns, exchanges, and refunds.
Terms and Conditions
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEBSITE. BY ACCESSING OR USING THIS WEBSITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS. IF YOU DO NOT AGREE WITH ANY OF THESE TERMS, PLEASE DO NOT USE THE WEBSITE.
Definitions
- "Supreme Swift" shall mean Supreme Swift, located at [SS Fashion & Lifestyle, Mumbai, Maharashtra – 400089].
- "Products" refers to all items available for sale on our website, including clothing, accessories, and home decor items.
- "Printed Products" refers to items with specific designs or graphics, created and printed when an order is placed.
- "Services" refers to the services offered by Supreme Swift through the website, including purchasing, shipping, and customer support.
- "Website" refers to the official website of Supreme Swift, accessible at [www.supremeswift.com](https://www.supremeswift.com).
Scope of Terms and Conditions
These terms and conditions apply to all purchases made through the website and the use of any services provided by Supreme Swift. By placing an order or using our services, you agree to these terms and conditions.
Modifications
Supreme Swift reserves the right to modify or update these terms and conditions at any time without prior notice. It is your responsibility to review these terms periodically for any changes. Your continued use of the website following the posting of changes constitutes acceptance of those changes.
Eligibility for Returns, Refunds, and Exchanges
1. Time Frame: All return or exchange requests must be submitted within 5 days of receiving your order.
2. Condition of Products: To be eligible for a return or exchange, products must be in their original, unused condition with all tags and packaging intact.
3. Non-Returnable Items: Certain items are non-returnable and non-exchangeable, including:
- Printed products, due to their customized nature, unless they are damaged or defective upon arrival.
- Sale items or items purchased with a promotional discount.
Return & Exchange Process
1. Size Exchange
- If you need to exchange a product for a different size, please email our customer support team at [ssfashionbrands@gmail.com](mailto:ssfashionbrands@gmail.com) within 5 days of receiving the product.
- Once we review and accept your request, we will guide you through the return process.
- We offer a one-time free exchange for sizing issues. Please note that the same product cannot be exchanged more than once.
2. Damaged or Incorrect Items
- If you receive a damaged item or an incorrect product, please contact us at [ssfashionbrands@gmail.com](mailto:ssfashionbrands@gmail.com) within 48 hours of delivery, including photos of the damage or error.
- After we review and approve your request, we will arrange for a return pickup or provide instructions for self-shipping.
3. Unwanted Products
- If you decide you do not want the product you received, please notify us within 24 hours of delivery at [ssfashionbrands@gmail.com](mailto:ssfashionbrands@gmail.com).
- Products must be returned in their original, unused condition.
- You are responsible for the shipping costs associated with returning unwanted products.
Return Shipping
- For exchanges and returns, we offer a reverse pickup service in select areas. If your location is not eligible, you will be responsible for shipping the product back to us.
- We recommend using IndiaPost for the best service network. If you self-ship, you will receive a ₹60/- coupon in your account for the shipping costs incurred.
Refunds and Credits
1. Refunds: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund request.
- Approved refunds will be processed as store credit in the form of a coupon code, which you can use on your next purchase.
- Please note that the original shipping costs are non-refundable.
2. Processing Time: Refunds and exchanges will be processed within 7-10 business days after we receive the returned product(s).
How to Identify Printed Products
- Printed products feature unique designs, graphics, or artwork created by Supreme Swift.
- These products can be identified by the product images, which clearly display the design or artwork.
- If you are unsure whether a product is printed, please refer to the product images on our website or contact our customer support team for assistance.
Contact Us
If you have any questions about our Return, Refund & Exchange Policy, please contact us at [ssfashionbrands@gmail.com](mailto:ssfashionbrands@gmail.com). Our team is here to assist you with any concerns or inquiries.
Thank you for choosing Supreme Swift. We appreciate your business and are here to help ensure you have a positive shopping experience.